6Ride Safety

Safety & Community Guidelines

Safety is the foundation of 6Ride. These guidelines explain how riders, drivers, partners, students, and all users are expected to behave to maintain a secure, respectful, and lawful environment across all 6Ride services in Nigeria (including Cross River) and globally.

Effective: August 1, 2025Last updated: November 1, 2025HQ: Cross River State, Nigeria (HQ)Zero tolerance for violence/harassment

How to use this document

If you are a rider, focus on Rider Safety and Reporting. If you are a partner (driver/courier), focus on Partner Safety, Vehicle Standards, and Road Compliance. If you operate a student program, read the Minors & Student Safety section and the Child & Student Safety Addendum.

Terms Acceptable Use Privacy Partner Terms Contact

Safety over speed

No trip is worth risking life, injury, or legal breach.

Boundaries and respect

Harassment, discrimination, and threats are enforceable violations.

Report early

Early reporting helps prevent harm and supports fair investigation.

Principles

1. Safety Principles

Non-negotiables for everyone using 6Ride.

6Ride is built on trust, accountability, and responsibility. Everyone using the platform is expected to prioritize safety over convenience, speed, or profit. Where there is any conflict between “fast” and “safe,” safety wins.

Safety first

No trip objective or schedule justifies reckless driving, unlawful behavior, or unsafe stops.

Respect and boundaries

Treat others with dignity. Boundaries are mandatory, not optional.

Truthfulness

Provide accurate pickup/destination and honest reports—false reports are abuse.

Compliance

Follow local road laws and platform rules in every city where 6Ride operates.

If you feel unsafe

End the interaction as safely as possible, move to a public area, and report using official channels. For life-threatening situations, contact local emergency services first.

Respect

2. Mutual Respect

A platform-wide standard for riders, partners, and staff.

Zero tolerance for harassment and threats

No threats, intimidation, stalking, or coercion.
No sexual harassment or unwanted advances.
No hate speech or discrimination based on protected characteristics.
No doxxing, blackmail, or sharing personal data without consent.

Violations can lead to immediate suspension or termination and may be reported to authorities where required.

Respectful communication expectations

Use calm, professional language in chat/calls.
Keep communications trip-related (pickup coordination, safety, delivery instructions).
Do not contact users outside a trip/delivery context.
Do not pressure anyone to break rules (speeding, unsafe stops, illegal items).

Riders

3. Rider Safety

Practical steps for safer trips.

Before you enter the vehicle

Confirm the vehicle matches the app details (plate/model where shown).
Confirm the driver/partner identity indicators in-app where available.
Do not accept off-platform price negotiations that remove protections.
Choose a safe pickup point (lit, public area where possible).

During the trip

Wear a seatbelt where provided and follow basic safety instructions.
Do not pressure partners to speed, take illegal turns, or violate traffic laws.
Do not distract the driver (avoid aggressive arguments or unsafe demands).
Report unsafe behavior promptly through official channels.

After the trip

Report lost items promptly; keep communications factual and specific.
Rate honestly and provide constructive feedback.
Do not retaliate with false reports—this is enforceable abuse.

Destination accuracy matters

Entering the correct destination helps route planning, cost transparency, and safety. Avoid changing destinations off-platform.

Partners

4. Driver & Partner Safety

Partner safety is community safety.

Refuse or end unsafe trips

You may refuse trips that appear unsafe, unlawful, or involve prohibited items.
You may end trips if safety becomes compromised (seek a safe stopping point).
Do not engage in arguments; use calm de-escalation and report through support.
Do not carry weapons or illegal items while operating on the platform.

Impairment, fatigue, and fitness to drive

No driving under the influence of alcohol, drugs, or impairing substances.
No operating while dangerously fatigued or medically unfit to drive.
Take breaks and follow local road safety best practices.
Maintain a safe driving posture and minimize phone use while driving (hands-free where legal).

Impairment violations are treated as severe and may lead to permanent removal.

Professional conduct and boundaries

Keep conversations respectful and trip-focused.
No solicitation, harassment, or off-app contact with riders.
No cash diversion or “pay me directly” attempts unless explicitly allowed by local 6Ride rules.
Do not share rider data or trip details outside service needs.

Vehicles

5. Vehicle Safety Standards

Roadworthy vehicles protect everyone.

Vehicle roadworthiness

Maintain mechanical soundness (brakes, tyres, lights, wipers, horn).
Keep valid registrations, permits, and documentation as required by law.
Maintain required insurance coverage for your jurisdiction and category.
Keep the interior clean and free of hazards (loose items, sharp objects).

Safety equipment and standards (where applicable)

Seatbelts must be functional where provided.
Fire extinguisher/first aid kit where required by local rules or programs.
Child restraints when legally required and properly available.
Delivery boxes and cargo restraints must be secured for food/goods deliveries.

Vehicle requirements may vary by category (car, bike delivery, premium tiers) and local regulation.

Inspections and compliance

6Ride may require physical or digital inspections and may restrict access for vehicles that fail to meet safety standards.

Road rules

6. Road & Traffic Compliance

Compliance is mandatory in Cross River and globally.

Traffic law compliance

All partners must comply with Nigerian federal traffic laws, Cross River State regulations, municipal rules, and international laws where operating.
No reckless driving, dangerous overtaking, illegal U-turns, or red-light violations.
No speeding or aggressive driving behavior.
Follow road closures, weather advisories, and safety instructions from authorities.

Routing, stops, and safe pickup/drop-off

Use safe pickup/drop-off points; avoid unsafe stops that endanger passengers or traffic.
Route changes should be agreed in-app where possible and remain lawful.
Do not deviate to unauthorized locations for improper purposes.
If you feel unsafe, prioritize a public, well-lit area and contact support.

Safeguarding

7. Minors & Student Safety

Strict rules apply for any service involving minors or students.

Minors & student transport is strictly controlled

Only permitted under verified guardian, school, or institutional authorization.
Pickup and drop-off must follow approved locations and authorized contacts.
Partners must never isolate a minor, request personal contact, or deviate from approved routing.
Any boundary violation triggers immediate suspension and investigation.

See the Child & Student Safety Addendum for detailed safeguarding processes.

Safe pickup/drop-off safeguards (recommended)

Use well-lit pickup points with visible landmarks.
Authorized guardians/institutions should ensure the student is ready before partner arrival.
Avoid last-minute changes; if changes are needed, confirm through official channels.
Report concerns immediately; do not delay reporting.

Zero tolerance

Any exploitation, harassment, or boundary violation involving minors is treated as a severe violation and may be escalated to authorities where required.

Emergency

8. Emergency Situations

Call local responders first; 6Ride emergency coordination is not a replacement.

What to do in emergencies

If life-threatening, call local emergency services immediately (police/ambulance/fire).
Use 6Ride emergency ride coordination if eligible and subscribed, for urgent transport coordination.
Follow instructions from authorities and prioritize safe locations.
Do not attempt to handle dangerous situations alone.

6Ride is not a hospital, ambulance provider, police service, or fire department.

Emergency ride coordination limitations

Transport coordination only; no medical diagnosis or treatment.
Availability depends on local coverage, partner availability, and conditions.
Misuse of emergency dispatch is prohibited and enforceable.
We may share necessary trip details with authorities where required by law or public safety needs.

Membership/subscription note

Emergency ride coordination is available only to eligible members and subscribed users of the emergency response feature, subject to coverage and availability.

Reporting

9. Reporting Safety Concerns

Reporting quickly helps prevent harm and supports fair investigations.

Safety issues should be reported through the app when possible, or via the Contact page for non-urgent issues. Include trip ID, time, city, and a short timeline of what happened. We review reports through safety and compliance processes.

In-app reporting

Use in-app safety/report tools when available to ensure the trip ID is attached automatically.

Contact channels

Use the Contact page for non-urgent issues; provide trip ID, time, city, and a clear summary.

Evidence that helps

Screenshots, photos (when safe/legal), receipts, and a timeline of what happened.

False reports prohibited

Submitting false claims is abuse and can lead to suspension/termination.

Where to report

For non-urgent safety reports, use the Contact page. For life-threatening situations, contact local emergency services immediately.

Enforcement

10. Investigation & Enforcement

We may suspend or remove accounts to protect the community.

6Ride may investigate incidents, suspend accounts, restrict access, or permanently remove users or partners to protect the community. Investigations may consider trip logs, communications, telemetry (where available), and evidence submitted.

Possible actions

Warnings, temporary suspension, permanent removal, and loss of access to certain features.

Evidence-based review

We rely on system records and evidence; false reports are enforceable violations.

Partner consequences

Partners may be removed for safety violations, impairment, fraud, or harassment.

User consequences

Users may be restricted for threats, abuse, fraud, or repeated policy violations.

Legal

11. Law Enforcement Cooperation

We cooperate with lawful requests and public safety needs.

Where required by law or public safety needs, 6Ride may cooperate with law enforcement and regulatory authorities. We may preserve or disclose information in response to valid legal process or to address credible imminent harm, consistent with applicable law.

Privacy alignment

Disclosures are handled in line with the Privacy Policy and applicable legal requirements.

Culture

12. Community Wellbeing

A calm, responsible culture protects everyone.

We encourage calm driving, respectful communication, and shared responsibility for public safety. Small actions—being on time, being respectful, and following instructions—reduce friction and prevent incidents.

De-escalation

Avoid arguments; keep communications short, factual, and trip-related.

Care for property

Do not damage vehicles; do not leave hazards; keep deliveries secured.

Respect public spaces

Avoid blocking roads and entrances during pickup/drop-off.

Support staff respect

No harassment of support staff; abuse of channels is enforceable.

Updates

13. Updates to These Guidelines

We update the last-updated date when this document changes.

These Safety & Community Guidelines may be updated periodically. Continued use of the platform constitutes acceptance of updates. When we update this page, we update the “Last updated” date at the top.

Material updates

If changes materially affect user understanding, we may provide additional notice where feasible.

Automation note

Set NEXT_PUBLIC_POLICY_BUILD_DATE=YYYY-MM-DD in your deployment environment when you update this page.

Safety systems

Safety tools and expectations

A structured view of how controls map to behavior.

Safety is a shared system: platform controls, partner standards, and user behavior. The table below outlines how major controls work and what we expect from users and partners.

Safety feature / control	How it helps	What we expect from users/partners
Identity & account controls	Reduces impersonation, fraud, and repeated abuse across accounts.	Use accurate information; keep your account secure; never share verification codes.
Trip records & timestamps	Enables fair dispute review and helps investigate safety incidents.	Use in-app booking; avoid off-platform arrangements that remove protections.
Location & routing signals	Supports dispatch, safety checks, and trip verification where permitted.	Enable location when using the service; do not falsify GPS or spoof location.
Partner standards & enforcement	Improves reliability and safety by removing bad actors and enforcing professionalism.	Partners must comply with conduct, vehicle, and legal standards at all times.
Reporting and escalation pathways	Allows users to report issues quickly and enables timely action.	Report accurately; provide trip ID and evidence when possible; do not file false reports.
Emergency ride coordination (subscription-based)	Coordinates urgent transport for eligible members/subscribed emergency users.	Call local emergency services for life-threatening issues; do not misuse emergency dispatch.