Privacy Policy
This Privacy Policy explains how 6Ride collects, uses, shares, and protects personal information when you use our website, apps, and services (ride coordination, chauffeur services, partner vehicles, food delivery, emergency ride coordination, enterprise programs, and related mobility services). We do not sell personal information.
1. Scope & Who We Are
This policy applies wherever 6Ride services are available, including Nigeria (Cross River) and global regions.
This Policy applies to 6Ride services and platforms, including our website and mobile applications. 6Ride operates in Nigeria (including Cross River State and other cities) and may provide services internationally. Where local laws require additional disclosures, those disclosures apply to users in those regions and form part of this Policy.
2. Information We Collect
We collect data to provide services, ensure safety, prevent fraud, and comply with law—while minimizing unnecessary collection.
- Name, phone number, email address, and account credentials.
- Profile details (photo, preferences, language settings, accessibility needs).
- Trip requests, destinations, schedules, delivery instructions, and notes.
- Support messages, emails, calls, and communications with 6Ride.
- Identity verification info where required (e.g., ID documents, selfie/verification checks).
- Device identifiers (device model, OS, app version), browser type (web), and IP address.
- Log data, diagnostics, crash reports, performance data, and security telemetry.
- Usage data (features used, pages viewed, clicks, session events), and interaction metadata.
- Approximate location inferred from IP for web security and fraud prevention.
- Pickup, destination, route estimates, timestamps, and trip status updates.
- Driver/partner identifiers (partner ID, vehicle type, trip assignment events).
- Delivery data such as sender/recipient details, drop-off confirmation, and item category (where provided).
- In-app chat/support history related to a specific trip or case.
- Precise location during active trips or deliveries (GPS) when permission is enabled.
- Emergency ride context (e.g., urgent transport need) where you disclose it.
- Safety reports and incident details that may involve sensitive circumstances.
- Verification attributes used to prevent fraud and protect users.
3. Location Data
Location powers dispatch, navigation, trip verification, fraud prevention, and safety features.
Location data is essential for ride coordination, dispatch, navigation, safety checks, fraud prevention, and trip verification. Depending on your device settings and service type, we may collect:
4. How We Use Information
We use information for service delivery, safety, payments, support, and compliance.
5. Legal Bases (Nigeria NDPR + Global)
Depending on your region, we rely on legal bases such as contract necessity, legitimate interests, consent, and legal obligations.
Where required by law (including Nigeria NDPR principles and global privacy frameworks), we rely on one or more legal bases to process personal data:
7. Drivers, Riders & Partners
Trip coordination requires sharing limited information—while enforcing strict rules against misuse.
To coordinate trips and deliveries, 6Ride shares limited information between riders and drivers/couriers (e.g., first name, pickup point, destination, trip status, and limited contact details). Partners may receive trip-related records for operational purposes (payouts, dispute resolution, compliance), subject to confidentiality restrictions.
8. Payments & Financial Data
Payments are handled through approved providers; we store only what is necessary for receipts and compliance.
Payment processing is handled through approved providers. 6Ride does not store full card details on our servers when processed by third-party payment providers. We may store transaction records, receipts, and billing history for accounting, fraud prevention, chargeback handling, and customer support.
9. Minors, Students & Guardians
6Ride is generally intended for adults; minors may use only under verified guardian/institution arrangements where permitted.
6Ride is generally intended for adults. If minors or students use 6Ride under permitted guardian or institutional arrangements, we collect and process data only as necessary for safety and service delivery. Guardians and institutions are responsible for authorization and appropriate supervision.
11. Data Retention
We keep data only as long as needed for service delivery, safety, disputes, and lawful obligations.
We retain personal information only as long as necessary for providing services, maintaining safety, preventing fraud, resolving disputes, and complying with legal and regulatory requirements. Retention periods vary by data type and purpose.
12. Security
We use reasonable safeguards, but no system can guarantee absolute security.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system is completely secure, and we cannot guarantee absolute security.
13. Your Rights & Choices
Depending on your location, you may have rights to access, correct, delete, object, and more.
Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information and to object to certain processing. You may also withdraw consent where processing is based on consent.
| Right | What it means | How to exercise it |
|---|---|---|
| Access | Request a copy of personal data we hold about you. | Submit a request via Contact; we will verify identity first. |
| Correction | Fix inaccurate or incomplete data. | Update in-app settings where available or contact support. |
| Deletion | Request deletion of certain data, subject to legal and safety retention needs. | Request via Contact; some records must be retained for compliance/safety. |
| Objection | Object to processing based on legitimate interests in certain circumstances. | Explain your objection via Contact; we assess per applicable law. |
| Restriction | Request that we limit processing in specific cases (e.g., dispute). | Contact support; we may restrict processing while resolving. |
| Portability | Receive certain data in a portable format where applicable. | Request via Contact; scope depends on law and data type. |
| Withdraw consent | Withdraw consent where processing is based on consent (e.g., location permission). | Use device settings and in-app controls where available. |
14. International Transfers
Cross-border transfers may occur if we operate internationally or use global service providers.
If 6Ride operates internationally or uses service providers outside your country, your personal information may be transferred and processed in other jurisdictions. Where required, we use appropriate safeguards such as contractual protections, access controls, and security measures to protect data.
15. Changes to This Policy
We update the last-updated date when the document changes.
We may update this Privacy Policy periodically. Continued use of the platform after changes means you accept the updated policy. When we update this page, we update the “Last updated” date at the top.
16. Contact & Complaints
Contact us for privacy questions, requests, or complaints.
Questions, requests, or complaints about privacy can be submitted via the Contact page or by emailing us. If you are located in Nigeria, you may also have rights under applicable Nigerian data protection rules (NDPR principles and related guidance).