Subscription & Billing Policy
This policy explains how recurring payments, usage-based charges, corporate billing, and partner payouts operate on the 6Ride platform globally. It covers rides, deliveries (food/goods), member programs, and emergency ride coordination subscriptions.
1. Overview
This policy governs paid features and how money moves on 6Ride.
6Ride may offer subscription plans, usage-based billing, corporate invoicing, and partner earnings. By subscribing or using paid services, you agree to this policy, the Terms of Service, and the Refund & Cancellation Policy.
2. Subscription Plans
Plans may differ by region and availability; the app controls the final offer shown to you.
Subscription plans may include ride discounts, priority support, premium features, or emergency ride coordination access where eligible. Benefits vary by region, availability, legal requirements, and coverage.
- Pay-per-use rides and deliveries where available.
- Standard support pathways and dispute handling.
- Access to promotions where eligible and offered.
- Safety reporting and platform protections (in-app records).
- Member-only features where offered in-app.
- Access to certain promotions/priority features where available.
- Eligibility prerequisite for emergency ride coordination where required.
- Identity/account requirements may be higher for member programs.
- Access to emergency ride coordination where coverage exists.
- Priority handling for urgent transport coordination (not medical care).
- Emergency contact channel: [email protected] (non-life-threatening support).
- Additional verification/limits to prevent misuse of emergency dispatch.
- Receipts and billing tools suitable for business use.
- Priority support where offered.
- Optional multi-user/team features where available.
- Policy-based compliance controls for business accounts.
- Centralized invoicing and usage reports (by cost center where supported).
- Admin controls and account governance.
- Custom billing cycles and negotiated terms via written agreement.
- Compliance-based operations and service levels (where contracted).
- Earnings based on completed trips/deliveries under partner rules.
- Payout schedules subject to verification and compliance.
- Adjustments for refunds, fraud prevention, or disputes where applicable.
- Access to partner support and compliance reviews.
3. Billing & Charges
What you may be charged and what you authorize when you use paid services.
Your charges may include subscription fees, trip fares, service fees, and other pass-through costs. Where possible, we disclose estimated totals before you confirm a booking; final totals may adjust due to time, distance, route changes, or verified additional costs.
| Charge type | What it is | When it applies |
|---|---|---|
| Subscription fee (recurring) | Recurring fee for a subscription plan (e.g., emergency response subscription). | On the billing cycle start, and automatically at renewal unless canceled prior to renewal. |
| Trip fare | Charge for a completed ride, including distance/time where applicable. | When a ride is taken; may be estimated before trip and finalized after completion. |
| Service fee | Supports platform operations, safety systems, support, and processing. | May apply per trip/delivery; varies by city/category and disclosed where possible. |
| Waiting time / no-show / cancellation fees | Fees designed to compensate partners for time and availability loss. | Late cancellations, extended waiting, or no-show situations (see Refund & Cancellation Policy). |
| Tolls / parking / access charges | Pass-through charges incurred to complete a trip or delivery. | If applicable in the route; some locations may require evidence/receipts. |
| Delivery handling fee | Delivery-specific coordination and logistics fee. | For food/goods delivery services where offered; may vary by merchant/partner program. |
| Corporate invoice charges | Aggregated charges billed to a corporate account. | According to a corporate billing cycle, statements, or written agreement terms. |
| Processor/network fees (where applicable) | Fees charged by banks, wallets, or payment networks (not controlled by 6Ride). | May appear depending on provider, method, and country; disclosed where possible. |
4. Auto-Renewals
Subscriptions renew unless canceled before the next billing cycle.
Subscriptions renew automatically unless canceled before the next billing cycle. Canceling stops future charges but does not retroactively refund prior periods except where required by law or explicitly stated. When you cancel, benefits generally remain active until the end of the current paid period, unless stated otherwise.
5. Corporate Accounts
Corporate billing is governed by program rules and written agreements.
Corporate clients may receive consolidated billing, invoicing, usage reports, and negotiated pricing under separate agreements. Corporate accounts should designate administrators responsible for eligibility, payment methods, and policy compliance.
6. Partner Earnings & Payouts
How partners are paid and when payouts can be held or adjusted.
Partner payouts are calculated based on completed services, fees, and adjustments. Payout schedules depend on verification, local payment rails, and regulatory compliance. Partner terms and local operational rules may add additional requirements.
7. Taxes & Regulatory Fees
Taxes and levies may be added as required by law.
Charges may include VAT, levies, road taxes, or transport-related regulatory fees as required by Nigerian law (including Cross River State) or international jurisdictions where 6Ride operates. Where feasible, we display or itemize these charges in receipts or invoices.
8. Failed Payments
Failed payments can pause subscriptions and restrict services until resolved.
Failed or reversed payments may result in service suspension or restricted access until outstanding balances are resolved. We may attempt to retry failed payments as permitted by your payment provider and local law.
9. Changes to Pricing
We may update pricing and benefits with notice where feasible.
Pricing and subscription benefits may change with notice, where feasible. Some changes may occur due to regulatory fees, market conditions, partner availability, or operational updates. Continued use after effective date constitutes acceptance.